Custom Jewelry Services
Bespoke Designs
How long does it take?
Our usual timeline is 6-8 weeks after finalizing the design. Expedited service is available upon request.
For more intricate designs or jewelry with rare gemstones, the timeline will be longer.
Contact us today to learn more about creating a one of a kind piece of jewelry.
What can I design?
If you can imagine it, we can create it! We make custom design rings (engagement, wedding), necklaces, bracelets and earrings.
Bring in inspiration photos and let's start designing!
We respect the creative rights of other designers and artists and will not replicate a design. We are happy to be inspired by their work and help you add your personal touch to it.
Can I bring in my own gems & diamonds?
Absolutely.
We are happy to use gemstones provided by you. Our jeweller will need to asses the gems to ensure they are compatible with the design.
Everyday Modern
Bridal & Fine Jewelry
Do you use lab or mined diamonds?
BOTH
Bridal Collections: Can be customized with the choice of lab or mined diamonds. Our secret morse code wedding bands are available with mined diamonds. We are happy to do a combination of lab and mined as per requests but unable to do only lab.
Everyday & Coded Collection: Made with colourless VS-SI natural mined diamonds. Substitution to lab is available upon request, additional fees may apply.
Are your diamonds ethically sourced?
Absolutely!
We screen all our our suppliers to ensure they meet our standards. Each diamond regardless of the size is ethically sourced as per the Kimberley Process.
Our lab diamonds are sourced from suppliers with sustainable practices utilizing renewable energy to grow their diamonds.
Where do you ship?
We ship worldwide.
Please note that you are responsible for any VAT or customs and duties due upon delivery.
Returned items due to unpaid fees will be subject to a restocking fee and additional shipping costs will be required to resend your package.
Do you offer warranty on your jewelry?
For our Canada and USA customers, we offer a 1 year warranty that covers any manufacturing issues such as loose stone and prongs, missing pave stones, and any other defects.
Please note that resizing is not included in our warranty. We are happy to provide a quote if you require a resizing service.
Warranty is voided if the jewelry has been brought to a third party jeweller for repairs.
I see something I like but want to make minor changes to the design.
We are happy to help you customize our jewelry in our everyday collection.
Please reach out to us with a link to the piece of jewelry you are interested in and the changes you would like. We will get back to you with a quote within 1-3 business days.
Inspired by our jewelry but want something bespoke? Contact us to schedule a consultation and let's create your dream jewelry.
Care and Maintence
How to clean my jewelry?
Jewelry should be cleaned regularly to retain its brilliance.
- Our Store: Come by and get it professionally cleaned in our ultrasonic.
- At Home: You can use a few drops of Dawn dish soap and some warm water to clean your jewelry. Remember to rinse with water and do not do this over a sink and risk dropping your jewelry down the drain.
- For a deeper clean, use our foaming cleansers specifically formulated for our jewelry while being gentle on your skin.
Why is my white gold a little yellow?
White gold is an alloy created by mixing yellow gold with white metals such as nickel or palladium. The resulting 14K or 18K white gold has a faint yellow hue. To achieve that bright white colour the jewelry is plated with rhodium.
Over time the rhodium plating will wear off to expose the original colour of the white gold. Routine rhodium plating of your white gold jewelry is common.
Jewelry such as rings will wear faster and require more frequent plating than a necklace. This is an important maintenance factor to consider when purchasing an engagement ring or wedding band.
We offer rhodium plating services for jewelry purchased with us or from another jeweller. Contact us or come by the store to get a quote for servicing.
Can I polishing my jewelry?
Polishing jewelry can make it look new again by removing all the surface scratches.
For gold jewelry we do NOT recommend doing this often as polishing will remove layers of gold off your jewelry to smooth out the scratched.
Platinum jewelry is more durable and is able to handle more frequent polishing. Platinum is more malleable and during the polishing process the metal is able to move in to filling in the scratches. This achieves that new scratch-free look with minimal loss of platinum.
Permanent Jewelry
The Sparkle Bar
What is permanent jewelry and how does it work?
Permanent jewelry is a custom fit, clasp free piece that is welded directly onto your wrist, ankle, or neck for a seamless finish. At LYLAS Jewelry in Calgary, we use a quick and safe welding process to create bracelets, anklets, and necklaces that are designed to be worn every day.
Do you offer permanent jewelry anklets, bracelets, and necklaces?
YES!
We offer permanent bracelets, anklets, and necklaces. Each piece is custom sized and welded for a perfect fit, with a curated selection of chains and charms to choose from.
It is common for anklets to stretch a little over the first few months. Come back to us to have it re-adjusted back to that perfect fit.
How do you remove permanent jewelry?
Permanent jewelry can be easily removed by cutting the small welded jump ring with scissors or wire cutters. You can visit us in store for safe removal, or carefully remove it at home if needed.
Keep your chain in a sealed bag and bring it back to us to get it re-welded or to add a clasp.
How long does permanent jewelry last?
Permanent jewelry is designed for long term wear and can last months to years depending on the material and lifestyle. We offer high quality options such as gold filled, sterling silver, and solid gold for durability and longevity.
Is there an age restriction for permanent jewelry?
We do NOT weld on anyone under the age of 5 due to choking hazards.
We offer permanent jewelry for most ages, however minors may require parental consent and needs to be accompanied by an adult.
Permanent jewelry can be for everyone and we can accommodate with clasps and non-welded options. Please contact us ahead of your appointment for specific guidelines.
What materials do you offer for permanent jewelry?
We offer a curated selection of sterling silver, gold filled, and solid gold chains. We do not recommend plated materials for permanent jewelry as they are not designed for long term wear.
All chains can be made into a bracelet or necklace. Anklets are only available in select chains that have been tested for durability.
How do I care for my permanent jewelry?
Permanent jewelry is low maintenance, but we recommend avoiding harsh chemicals, perfumes, and excessive force. Regular gentle cleaning will help maintain its shine and longevity. Proper maintenance will increase the life of your jewelry. Here are a few care tips to follow.
- After exposure to pools or ocean, rise with water and pat dry.
- When doing sports or operating tools, consider wearing something over your jewelry to prevent snagging and potential breakage.
Bracelet: sweat bands, spandex cuff, etc.
Anklet: long socks to go over your anklet
- For sterling silver jewelry, avoid contact with sulfur as it can cause immediate tarnishing (usually reversible)
Can you travel with permanent jewelry? Will it set off TSA?
YES!
You are NOT required to remove your jewelry when going through airport security.
Enjoy your jewelry while you travel the world!
Do you offer a warranty on permanent jewelry?
We want you to have peace of mind and fully enjoy your permanent jewelry. We offer a lifetime warranty on all of our permanent jewelry that is welded on.
We carefully curate the chains we offer and work with reputable manufacturers to produce only quality chains that compliment permanent jewelry.
RE-WELDS: If you need to remove it, save your chain and come back for a complimentary re-weld.
REPAIR: If your chain snapped we can try our best to repair the chain. In the event the chain is beyond repair we offer a discount towards a replacement.
RESIZING: Our bodies are always changing and we want you to always have that perfect fit. It is also common for your permanent jewelry to stretch a little over the first few months. Come back and we can shorten the jewelry back to that perfect fit.
CAN'T COMMIT: If your permanent jewelry doesnt fit your lifestyle or you want to change your stack, come back to add a clasp. Clasps are complimentary for all sterling silver and gold filled chains.
No receipt is required. We will find your customer profile in our system.
All sales are final!
* All warranty servicing is at the discretion of Lylas' staff. Lylas Jewelry retains the right to void your lifetime warranty if we suspect continued abuse of our policy or intentional damaging to your jewelry.
Can I book a private permanent jewelry party or event?
YES! We love being a part of your celebrations.
We can book private events at the store inside the Devenish building Wednesday to Sunday. We are also happy to host your group during during opening hours.
We can also come to you to set up a mobile pop-up permanent jewelry station.
Contact us for more details on our packages and to get your custom quote.
Bachelorette | Showers | Weddings | Birthday | Graduation | Ladies Night |
Wax Carving Ring Workshop
Do I need experience to make a ring in a wax carving workshop?
No experience is required.
Our workshops are beginner friendly and designed for all skill levels, with guidance provided throughout the process.
What is the difference between a guided workshop and a DIY wax carving session?
Guided Workshops are monthly scheduled events. The workshops are hosted by an instructor and you will go through each step together in a group setting. This option provides the most direction and guidance. Perfect option for celebrations or special occasions.
The DIY is self paced and offer more flexibility, with tools and instructions provided and staff available for support. It is a self directed experience with the flexibility to be done anytime during business hours. We ask that you come in at least 3 hours before closing to allow yourself enough time to complete your creation. If you require more time, you are free to come back within 14 days to complete it.
Book your session online to ensure availability.
How long does a wax carving workshop take?
Most wax carving workshops take approximately 3 hours. DIY sessions can vary depending on your pace and may be completed over multiple visits if needed.
Do I take my ring home the same day?
Not yet!
At the end of the workshop you will entrust us with your wax ring. We will cast your ring and transform your wax creation into sterling silver or gold. The finished piece will be polished and cleaned.
Your completed ring will be ready for pickup in approximately 4 weeks for our guided workshops and 4-6 weeks for our DIY creations. We will email or text you to let you know your ring is ready for pickup.
If you are not local, we offer shipping options.
Please contact us if you have any questions.
What materials can my ring be made in?
Your ring can be cast in sterling silver 925 or upgraded to other metals such as gold (10k, 14k, 18k) or platinum. Additional finishes and customizations are also available.
Do you provide all tools and materials for the workshop?
Yes. All tools, materials, and guidance are included, so you can focus on designing and creating your ring.
If you are interested in purchasing your own set of tools, please let us know.
I booked a workshop but I can't make it. What can I do?
We understand that life can busy and unpredictable.
Your reservation can be transferred to another individual. If you need to reschedule, we ask that you notify us at least 48 hours in advance for workshops and 6 hours for IN-CAFE sessions.
Any cancellations or rescheduling less than the hours specified above will be subject to a fee. Our workshops are final sale but your credit does not expire and can be transferred to someone else or into store credit.
What happens if my wax ring breaks during the workshop?
Wax carving is a delicate process and breakage can happen. Our team will help you repair or adjust your design so you can continue creating.
DIY: Can I restart my design if I do not like it?
Sometime our vision doesn't turn out exactly as we imagined.
That is okay! If you want to start fresh, you can purchase a new wax blank for $10-$15 and start again. You can repeat this process as many times as you like within 14 days. Once you have a creation you like, we can cast that into sterling silver.
Is there a time limit to complete my ring?
Guided workshops are scheduled for a set time, while DIY sessions offer more flexibility and can be completed over multiple visits within 14 days.
Is there an age requirement for wax carving workshops?
Yes, please see the breakdown below.
16 & UNDER: We ask that anyone under the age of 16 is accompanied by a parent or guardian for the entire session.
16 to 18: We ask that a parent or guardian accompany you to the check-in to provide consent for your participation. The parent or guardian is not required to stay during the session but are welcomed to if they would like to stay.
Can I add engraving, stones, or custom details to my ring?
Yes. You can upgrade your ring with engraving, stone setting, fingerprint details, or premium metal options to create a more personalized piece.
Do you offer wax carving workshops for private events or groups?
Yes. Wax carving workshops can be booked for private events, group experiences, and special occasions in Calgary or as part of a custom event package.
Can I have my ring shipped if I am not local to Calgary?
Yes. We offer shipping options for completed rings if you are unable to pick up in store.